"[The first package] was a … It’s not even possible. Two weeks ago I shipped an item via USPS with stamps.com and it was listed as delivered a couple of days later. Now you can add one more concern to that list: receiving Amazon packages you didn’t order. The package had two glade air fresheners, a set of febreeze air freshener oil bottles, two bottles of Zinc vitamins, Nyx concealer, and a pack of bento style Tupperware. Amazon once sent me 2 copies of a game I ordered and based on the packing slip the second copy was part of another customer's order. PORTLAND, Ore. — A couple of roommates in Northeast Portland have been receiving mysterious packages from Amazon that they didn't order or … I didn't order anything, nor has there been a withdrawal from my bank account. In the end Amazon said keep the stuff. What they do, is use the tracking number, for the 80¢ order, on the $100 product, the review will be left for.. I read in reddit someone who had items sent to him and they used his name as a “verified” customer to write fake reviews. 23/08/2020. Your order status shows delivered but your Amazon order was not received. your phone number. I’m waiting a response from Amazon. If Amazon wants the items back, I'd ask for a shipping label. Yea I asked if its possible that someone is using my card and they said its an error on their side considering that I can't see it in my order history but the amazon support can. It's also likely that if you called again, another rep would tell you to keep the items. Here's what to do if your order from Amazon hasn't shown up even though Amazon has it marked as delivered. The same thing happened to me. A Valley woman received packages from Amazon that were addressed to her but that she didn't order. We never were charged for the items and I suspect it’s a part of a bigger issue Amazon doesn’t want to share with us. I’ve recently received two packages from Amazon, to my name and address, which I did not order. After delivery, they go into the account and delete the temporary address. Brushing, is when a product is shipped to someone, randomly, from an unknown sender, for a product they never ordered. Alexa cannot order anything on Amazon FOR you. Cookies help us deliver our Services. EDIT: For those of you downvoting this comment, do a little research. Photo: Getty The total refund was just under $135. It is strange, though. The items do not need fake verified reviews. Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival Look around the delivery location for your package ; See if someone else accepted the delivery, unless you have health or safety concerns about doing so; Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. And it’s anonymous anyway, eventually they will show up at the addresses they use and take the big ticket items they order. It's already went up the food chain in the US legal system that you are under NO OBLIGATION to pay for delivered goods that you did not order. But a former WTOP team member in D.C. got … Contact Amazon and ask they send a return label with pickup, or something equivalent. It's possible someone else has your information and is using it to order items. Packages have been showing up in our name ,to our address, ordered through Amazon. This is so weird. Any ideas?? Amazon is investigating multiple reports of this issue. We have not paid for these items. The couple said that they have been receiving Amazon packages since the beginning of February, but they thought the first package was a prank. If not just free stuff. I contacted Amazon and they told me to keep the game. https://www.law.cornell.edu/uscode/text/39/3009. But Amazon brushing isn’t really a victimless crime: There may have been a breach of your customer information. Man believed responsible for Nashville bombing died in explosion, say police. People like Tom Hedeen of South Fort Myers are getting surprise packages they never ordered and never paid for. Arriving by DHL. They often tell the same person different things. Two months on and I am still in dispute with my credit card provider and Amazon to prove I didn't order these items so I am not charged for them as I am not going down £200 for shit I didn't order. You need a Dash Button before blind orders can occur... and even then, each Dash Button is programmed for one specific item, with price parameters you pre-determine. Do I have to return both items? STEP ONE: location the SP00 on the side or top of the box. If you did order something and it’s just extra or wrong, then you will want to get in touch with Amazon to have things corrected. Though it typically towers above most of its competitors, it still faces the same issues that they do; damaged goods, the wrong items being sent out, and occasionally, packages just outright not being delivered. Invoice has "sold to" listed as "57sarah 6rosenburg". I received an email from UPS the other day that I had a package on the way. But my husbands gmail was hacked, then an attempt to look at our retirement accounts, then the items showed up and one is very expensive. For now, I’m assuming it’s some sort of computer error at Amazon. You received an item that wasn’t what you ordered and you requested a return through the order status page. We use Amazon a lot here, and for the most part it works beautifully. I received an email from UPS the other day that I had a package on the way. level 2 It's not yours. The items were useless to me so I gave them away. Apparently it's a "thing" from Amazon, maybe it's affecting Walmart too. if you were, immediately reach out to Amazon. This is so weird. Nerf Gun. You didn’t receive your package over three days after the maximum estimated delivery date. As for the fake orders, having worked for Amazon I understand the fraud going on here. You don't legally have to return the items. Amazon has been less than helpful. Ask anyone who’s got an Alexa device what happens when you say “Alexa, buy sunglasses.” All that happens is that next time you go to your amazon.com shopping cart, there will be a link to click on to remind you that you wanted to buy sunglasses. Amazing how much incorrect advise there is on this thread. Others have provided links that explain such. There's no reason you should be receiving items you didn't order once, let alone twice. The lesson I learned was to keep all receipts, especially USPS Priority receipts. Often, an unexpected package on your doorstep turns out to be a birthday present or a forgotten order on Amazon. It is a $25 item and I did not get signature confirmation. ... Just got a second package I didn't order. His Alexa picked up a conversation with his wife, he said a word similar to "Alexa" before sunglasses and bam he had a new pair of sunglasses. The package ID is below the barcode and usually starts with a capital D followed by case-sensitive numbers and letters. About two weeks later, the package was returned to me. Educate yourselves before you make snap decisions. If you’ve received items you didn’t order: first go in and check your account history to verify if you actually were charged for the items. Let’s say someone gets a stranger’s payment info. UPS sent me a document with all of this information. But on very rare occasion, an Amazon order will be marked as having been delivered even though the order has never been received by the person who ordered it. I was in this situation last summer. They were thankful that I pointed out the issue because the other customer was not going to receive their item. • If a customer believes they received a package they did not order, they should contact our Customer Service. There is a scam that's called "brushing" that may be happening here. "Free" Amazon deliveries are arriving addressed to residents who didn't order them – all part of an ongoing scam. Is amazon making you pay for them? I've been sent the wrong items and Amazon just told me to keep it because it costs them more to return and restock certain items than eating the loss. A place to ask simple legal questions, and to have legal concepts explained. Amazon AMZN, -0.39% was able to confirm that Mitchell was not charged any money for the items in question based on the tracking numbers included with the packages… Then the next day another one comes in the mail and I called again and they said now I have to return both items. Today I got an email from the buyer saying Amazon used her old address by default and she did not know how to change to the correct address and how can I get my item. Lol. Then they go to town. Realize that they are now out of pocket for the cost of the item as well as the cost of shipping. ... My friend got a pair of sunglasses in the mail he didn't order from Amazon. It’s called a “brushing” scam. I can’t imagine how sending useless free stuff could possibly benefit someone else. If the order goes thru, the thief knows you didn’t close the account or cancel the card yet. Here is the relevant law. Press question mark to learn the rest of the keyboard shortcuts. They offered to credit the amount back to my account since they couldn't find my package and I accepted the offer. When I go to my order history it doesn't appear but it appears on their side at amazon. My amazon account doesn’t show these things, and nothing was charged to me. https://www.law.cornell.edu/uscode/text/39/3009. If you start receiving packages you never ordered to your name and address, the Identity Theft Resource Center recommends you: Contact the retailer immediately. You do, because you didn’t take the time to educate or even ask questions. There's no reason you should be receiving items you didn't order once, let alone twice. They’ve provided you with a refund despite an item being shipped, demonstrating that they care about customer service and satisfaction. ACTON, Mass. As pointed out by the article, your personal details are leaking out to unknown party, i.e. By using our Services or clicking I agree, you agree to our use of cookies. It turns out she was part of a scam. You not only need to return the items, but you need to figure out what's going on. If it doesn’t exist, look for the package ID. I was impressed with the Buyer’s honesty and relieved I got it back. The 80¢ product, plus the low shipping fee, is worth the cost of the review. They are established quality items. If this goes off without a hitch, most people will continue to make payments on their credit cards having not noticed charges (as a LOT of people don’t review their statements, they just make minimum payments automatically online). My friend got a pair of sunglasses in the mail he didn't order from Amazon. If they really want the items back ask for a return label and schedule a pick up. Georgia resident Kelley Litty told WSB-TV that she received masks from China that she didn't buy: "It says China on the label for masks. There could be other explanations including … Luckily, when I called the company, they told me which credit card - last 4 numbers - was used and I went from there. According to the Federal Trade Commission, any merchandise mailed to you that you did not order may be legally kept as a free gift. Fraudulent Amazon order, Amazon charged me, I didn't order or receive it. Two in February. Today I received an amazon package to my address, to my name, of random things I didn’t order. -- A Massachusetts couple believes they are the target of an international online retail scam after being swamped by deliveries from Amazon. Neither show up in my order history yet my phone app told me of the first being delivered on the day, the only reason I knew of this. You are obligated to return the items but you do not have to pay for the shipping. Cookies help us deliver our Services. As Clark Howard reports, there’s an e-commerce scam going around called brushing, in … Change your passwords to your online accounts, just in case the scammer found your address from hacking into your account. Then, update your password. Some from other countries. By using our Services or clicking I agree, you agree to our use of cookies. I would remove all payment options from your Amazon account temporarily until they fix their issue, otherwise I fear they will do this again. Press question mark to learn the rest of the keyboard shortcuts. According to Amazon and the Federal Trade Commission, you can keep them. You can re-use the packaging to send the items back. So do you have to return the item? I actually received a package that I didn't order(not from ebay purchase). And once used, even the Dash Button doesn’t completely and blindly order. I don’t look like the fool, because I’m right. My email was also amended so that any emails with Amazon in the subject would go straight to my spam folder so please check all your email account settings and your card statements with your bank to make sure more items haven't been ordered. UPS and FedEx are contending with a new wrinkle in package scams that involves fraudulently ordered electronics being returned to criminals rather than to a legitimate retail shipping address.. Watch out for this hot package scam. 1,000 percent sure I did not order any mask. If they told you that you don’t have to return the items why are you asking that question here, New comments cannot be posted and votes cannot be cast, More posts from the legaladvice community. The source of the scamming could tie back to previous international orders. I wouldn't go out of my way to return the items though. Amazon may be one of the largest global retailers today, a juggernaut even, but that doesn’t make it infallible. Press J to jump to the feed. Do you have an Alexa? The package was signed for by squigly lines, but the printed name is CHERNYSHOV (nowhere near my name). Unless I’m missing something, I don’t see how it could be a scam. Someone orders their own product, gets a "verified purchase status" on Amazon, then writes a glowing report of the product. So that was all we could do. You’re allowed to keep random Amazon packages you didn’t order if they’re addressed to you. Call again and you will probably get a different answer. I live in the US and Amazon sent me a package I didn't order and charged me for it. Keep them, enjoy them, sell them on ebay. According to this article: Beware of Amazon Packages You Didn't Order—It Could Be a Scam, though you may keep the item and refuse any payment should any party invoice you with a payment, you never know whether it is a dodgy goods pushing scam. There doesn’t seem to be any record of the shipments on Amazon’s end. It’s a scam but I can’t figure out why. It's usually used to create fake reviews online, but your info may be compromised. Numbers included. You returned the item but the seller didn’t send you a refund. Ever. Swamped by Amazon packages you didn't order? They will then place other random addresses as the recipient of the packages. Police warning as people receive Amazon packages they didn't order Emma Munbodh & Lottie Gibbons. Nothing adds up. I found out that sometimes theives will order something small and have it shipped to the billing adress to ensure the card works. One from Amazon UK and another from Amazon US Marketplace. Thank you for posting this; I need to figure out what's up. Yes, you need to return them. I spoke to them several times, but wouldn’t say anything else. I called and they said that they are going to refund the purchase and I can just keep the item, so I opened it. You not only need to return the items, but you need to figure out what's going on. Don’t just blindly assume that I’m wrong. Courts ruled that if a company was dumb enough to send goods to an address without a legal binding contract for the agreed on cost, it was their loss. I prevailed on the Buyer’s honor to send it back if it got delivered, and then I issued the refund. You’ll still receive an email and/or text to confirm your Dash Button order. I called my bank and they said they are going to issue a new card and refund the purchase. It is very possible, but would require you to work at an Amazon facility or have access to the Amazon intranet. The dishonest thief will make random purchases on Amazon with the stolen card/info. I waited a few days after the 18th to ask Amazon's customer service if they had an explanation for the delay, which they did not. They took all the info. You could also bring this up to their social media accounts and I guarantee they will tell you to keep the items if you discuss this publicly. Alexa doesn’t have the ability to blindly order anything for you. They didnt make physical contact with her, but they got … Xmas in April. The scam started in the 80's when slimy companies would send businesses Toner, and then bill them outrageously high invoices for the toner that no one ordered. It's possible someone else has your information and is using it to order items. When I came home today I had a package from Amazon on my porch. Are these even items you would want to keep? I didn't order anything, nor has there been a withdrawal from my bank account. You could be at the mercy of the scammers because you have no … Reviews will not be left on the 80¢ product, but on the $100 product, supposedly sent. New comments cannot be posted and votes cannot be cast, More posts from the amazonprime community, Press J to jump to the feed. In two cases, one reported to WGN and another to CBS, the package receivers say they recently ordered a product from a seller in China. How are they planning to take those items from the random people?